1. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on Sundays or public holidays.
If we experience a high volume of orders, processing may be slightly delayed. In such cases, we will notify you via email or phone.
2. Shipping Rates & Delivery Time
Shipping charges and delivery times may vary depending on your location and order size.
Estimated delivery time:
- Local orders: 3–7 business days
- Nationwide orders: 5–10 business days
Please note that delivery times are estimates and may vary due to courier delays or external factors.
3. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your shipment status.
4. Shipping Locations
We currently ship to all major cities and regions within the country. If your area is not serviceable, we will contact you to arrange an alternative solution.
5. Delays in Delivery
Delays may occur due to:
- Weather conditions
- Courier service issues
- Public holidays
- High order volume
We are not responsible for delays caused by third-party shipping companies.
6. Incorrect Address
Please ensure your shipping details are correct. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 48 hours of delivery. We will investigate and provide a suitable solution.
8. Contact Us
For any shipping-related queries, feel free to contact us:
Email: support@yourstore.com
Phone: +92-XXXXXXXXXX